Micro*unts

Ahh I dive into a World of intrigue that is the Microsoft 360 helpline...I spent some money on a points card for 360, took it home scratched off the back and tried to enter the code... this code will give me points that will allow me to buy stuff on Xbox Live, you know the useful everyday shite like extra cars and funny logos. The code it seems is invalid, dinnie work captain. So I tried a code that Dom (my boss) gave me, that doesn't work either. So I phoned Xbox (I was pissed off my face at the time), surprise surprise the call centre is in India, so much hillarity ensued as I tried to give them 2x 25 digit codes on the cards. Once done I get put on hold, they come back and tell me both the cards are ok and that they should work, but are part of a batch that were shipped that don't work on 360.

Exsqueeze me! You shipped 10,000 cards to retailers that don't work. All I have to do is go back to the store with the card, a card that has no packaging (anymore), thats been scratched off and therefore been used and ask them to sort it out.... now please don't think I'm in anyway nieve here, they want me to do what? When they know the cards are fine and could just give me my points, and then cross the cards off of their list???? WTF! The store of course wouldn't be in any way shape or form suspicious that the card has no packaging, has been scratched off and therefore could be someone using the card, saying it doesn't work (when it does) and just getting more and more free points.... does this sound a bit funny to just me??

Oh there is another option, I can fax over both of the cards, with proof of purchase and then in 3-5 business days they will give me a new code... ho ho ho. I asked what they were looking for in the fax. The lovely man replied the code numbers (which they have) and the security numbers, which I gave to him in a very polite manner.. oh and proof of purchase aswell.
Me: Ahh, I say, I have no proof of purchase, does this mean I cannot do either of these options then?
Indian dude: Yes replies the man, it means we cannot help you
Me: Ah I say, that means I have just given you money for nothing then doesn't it
Indian dude: Umm
Me: Yes or no, you have just for want of a better fucking word just stolen my money, is this correct (I went into saying this as it was funny (in my head).... IS THIS CORRECT?? Ho ho))
Indian dude: Yes
Me: Ah, so you cannot help me and i've been on the phone for 2 hours
Indian dude: Yes, i have explained the process
Me: Fuck your process, give me my fucking points
Indian dude: I have explained the process
Me: And again, your process is flawed, fuck your process, if you can check my cards and know that they are ok then you can credit my account and stop fucking me about
Indian dude: Me have a process
Me: Fuck sake you dippy cunt, give me my fucking points where I don't have to leave the house in minus 30 weather go to a store and explain to the oh so lovely store clerk that no I don't have a receipt and yes i know that the card is scratched off and probably used, and really does it look a bit naughty to you aswell??

Needless to say I got fucking no where

I'm going to by a PS3 and hoover my house with it

Microsoft are cunts.... end of rant